Plumbing Heros respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us about our plumbing services.

This policy applies to the Plumbing Heros website and related communications with our business.

1. Who We Are

Plumbing Heros
61 Castaheany, Huntstown, Clonee, Co. Dublin, D15 K6R2, Ireland

Phone: 083 8038034
Email: info@plumbingheros.ie

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018, Plumbing Heros is responsible for the personal data described in this Privacy Policy.

2. Personal Information We May Collect

We may collect personal information that you voluntarily provide to us when you contact us, request a call back, ask for information or enquire about our plumbing services.

Depending on how you contact us, this may include:

• Your name
• Telephone number
• Email address
• Property or service address
• Details of the plumbing issue or service you require
• Information you provide when requesting a quotation or call back
• Any other information you choose to provide when communicating with us

Please only provide information that is necessary for us to respond to your enquiry or provide the requested service.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests for information
• Contact you regarding a requested call back
• Provide quotations and estimates
• Arrange and provide plumbing services
• Communicate with you about an appointment or ongoing work
• Manage our customer and business records
• Handle payments, invoices and accounting where applicable
• Respond to complaints or service-related queries
• Maintain the security and proper operation of our website
• Comply with our legal and regulatory obligations

We will only use your personal data for legitimate and relevant purposes.

4. Legal Basis for Processing

Under the GDPR, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract, for example when preparing a quotation or arranging a service.
• It is necessary to perform a contract, for example when providing an agreed plumbing service.
• We have a legitimate interest, such as managing customer enquiries, maintaining business records, improving our services and protecting our website and business, provided those interests do not override your rights and freedoms.
• We have a legal obligation, where applicable, such as maintaining financial or tax records.
• You have given consent, where consent is required, for example for certain optional cookies or marketing communications.

Where we rely on consent, you may withdraw that consent at any time.

5. Information Submitted Through the Website

If you submit information through a contact or call-back form, the information you provide may be sent to Plumbing Heros so that we can respond to your request.

We use this information only for the purpose for which it was submitted, or for closely related business purposes such as arranging the requested service.

We do not sell your personal information.

6. Telephone and Email Communications

If you contact Plumbing Heros by telephone, email or another communication method, we may retain information from that communication where reasonably necessary to respond to your enquiry, provide our services, maintain customer records or meet our legal obligations.

We may use your telephone number or email address to contact you about an enquiry, quotation, appointment or service you have requested.

We will not use your contact details for unrelated marketing purposes unless we have an appropriate legal basis to do so.

7. Sharing Your Personal Data

We do not sell or rent your personal information to third parties.

Where necessary, personal data may be accessed by trusted service providers who assist us in operating our business or website. These may include providers of:

• Website hosting and technical services
• Email and communication services
• Website security services
• Payment or accounting services, where applicable
• Other professional or business services required to operate our business

Where a third party processes personal data on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data protection measures are in place.

We may also disclose personal information where required to do so by law, court order, regulatory requirement or other lawful authority.

8. Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that can help a website function correctly, remember preferences or provide information about how the website is used.

Strictly Necessary Cookies

Some cookies may be necessary for the website to function properly, maintain security or provide a service that you have requested.

These cookies may be used without consent where they meet the applicable legal requirements for strictly necessary technologies.

Analytics and Optional Cookies

If the website uses analytics, advertising, embedded content or other optional tracking technologies, these may collect information such as:

• Browser and device information
• Pages visited
• Approximate usage information
• Referring website
• Interaction with website content
• Online identifiers

Where consent is required, optional cookies or tracking technologies will only be used after the appropriate consent has been obtained.

You can also manage or block cookies through your browser settings.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or may use third-party services such as maps, social media features, analytics or other embedded content.

When you follow a link to or interact with a third-party service, that organisation may process information in accordance with its own privacy policy.

Plumbing Heros is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. How Long We Keep Personal Data

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:

• Respond to your enquiry
• Provide and manage our services
• Maintain appropriate business records
• Resolve disputes or complaints
• Comply with legal, accounting or tax obligations
• Establish, exercise or defend legal claims

The exact retention period depends on the nature of the information and the purpose for which it is processed.

When personal data is no longer required, we will take reasonable steps to securely delete or dispose of it.

12. Your Data Protection Rights

Under the GDPR, you may have the following rights in relation to your personal data:

• Right of access – to request a copy of personal data we hold about you.
• Right to rectification – to ask us to correct inaccurate or incomplete information.
• Right to erasure – in certain circumstances, to ask us to delete your personal data.
• Right to restriction – in certain circumstances, to ask us to restrict how we process your data.
• Right to object – in certain circumstances, to object to the processing of your personal data.
• Right to data portability – where applicable, to receive certain personal data in a structured, commonly used and machine-readable format.
• Right to withdraw consent – where processing is based on consent, you may withdraw your consent at any time.

These rights are subject to certain legal conditions and exemptions under applicable data protection law.

13. How to Exercise Your Rights

If you would like to exercise any of your data protection rights, or if you have a question about how we handle your personal data, please contact us:

Plumbing Heros
61 Castaheany, Huntstown, Clonee, Co. Dublin, D15 K6R2, Ireland

Email: info@plumbingheros.ie
Phone: 083 8038034

We may need to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe your personal data has been processed unlawfully or your data protection rights have not been respected.

Further information about the Data Protection Commission is available from its official website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any updated version will be published on this page with a revised “Last updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how Plumbing Heros handles your personal data, please contact us:

Plumbing Heros
61 Castaheany, Huntstown, Clonee, Co. Dublin, D15 K6R2, Ireland

083 8038034
info@plumbingheros.ie